Sales & Service Administrator

Job Title: Sales & Service Administrator

Department: PWS Sales & Service  
Location: Newton Aycliffe
Reports To: Customer Service Manager
Employment Type: Full-Time, Permanent  
Hours of Work: Monday – Friday 08:30 – 17:00

Salary: £27,277.12

Company Overview

The Danesmoor Group is a leading UK manufacturer of kitchens and bedrooms, with a proud heritage dating back to 1909. We're a fifth generation, family‑owned company with a long track record, but with a clear focus on what is next. Our ambition is to combine the stability, investment and long-term thinking of a heritage business with the pace, mindset and capability of a modern organisation.

Our success is built on skilled people, strong teamwork, and a commitment to quality. From manufacturing, design, logistics, customer service and business support, every role plays an important part in delivering outstanding products and service to our customers.

We are passionate about creating a workplace where people can develop their skills, contribute new ideas, and build rewarding careers. Whether you are just starting out or bringing years of experience, you will join a business that values collaboration, continuous improvement, and investing in its people.

Department Overview

PWS Distributors is part of the Danesmoor Group, the KBB market leader, specialising in the design, manufacture, and distribution of products to a wide and varied customer base. PWS Distributors specialises in the distribution of design led, commercially relevant kitchen components for B2B trade partners sold through multiple sale channels, brands and opportunities. Product development, innovation, and exceptional customer service, continue to be the driving force behind the business.

Role Summary & Purpose

We have an excellent opportunity for a customer centric individual to work within our Sales and Service team. Managing all activity within a designated customer base, the successful candidate will work alongside a busy team and across multiple functions, to ensure all customer requirements are met and where possible exceeded.

The successful candidate will be responsible for processing orders and undertaking administration tasks for a designated set of customer accounts. A customer centric approach will be adopted to complaint resolution and feedback, ensuring all the relevant information is gathered and communicated effectively.

Key Responsibilities

Operational Responsibilities

• To ensure that all order and sample requests are 100% accurate and processed within the set target deadlines.
• Work collaboratively with Area Sales Managers and the wider team, to achieve sales targets and drive customer excellence.
• To manage your set of customer accounts effectively, ensuring work is prioritised appropriately.
• Work both individually and as part of a team to ensure KPI’s are met and exceeded.
• Develop and maintain working relationships that provide excellent customer service.
• To adopt a ‘one team’ approach to all work activity, building strong and collaborative relationships.
• To increase customer awareness in relation to all products and PWS/supplier promotional activities.
• Offering customers suitable alternatives when items are out of stock, promoting additional sales of PWS products where applicable.

Knowledge, Skills & Experience

Essential

• Proven experience in a customer service administration role
• Takes ownership and moves at pace to achieve set objectives
• Highly motivated with a positive 'can do' attitude
• Effective team player
• Excellent communication skills
• Competent in the use of Microsoft Office
• Excellent time and project management skills
• Keen attention to detail and adherence to deadlines

Company Values

Though our business has grown over the years, our dedication to integrity, empathy, honesty, and authenticity has never changed. These five values alongside our purpose shape every interaction and help us build lasting trust with our customers, teams, and partners.

We’re proud to share the values that define who we are as a business. At the heart of everything we do are five core values — not just words on a page, but guiding principles that shape how we think, act, and grow with purpose.

All employees are expected to always demonstrate company values. They are:

• Customer at the heart
• Accountability
• Pace - Progress over perfection
• One Team
• Innovation without limits

Additional Information

This job description outlines the main duties and responsibilities of the role. It is not intended to be an exhaustive list and may be reviewed and amended in line with business requirements.

Application Guidance

We encourage applicants to ensure their CV and application accurately reflect their own skills, experience, achievements, and career history. While tools such as AI may be used to support formatting, spelling, or grammar, candidates should ensure all content is a genuine and accurate representation of their knowledge, experience, and suitability for the role. Information provided during the recruitment process may be explored in greater detail at interview.

What Happens Next?

Once you've submitted your application, our Recruitment & Talent Partner will review your CV and assess your skills, experience, and suitability for the role. As part of this process, we may contact you to obtain additional information, discuss your experience in more detail, or arrange the next stage of the recruitment process.

Suitable applications will then be shared with the Hiring Manager for further consideration.

Due to the volume of applications we receive, we may not be able to provide individual feedback at the application stage.

Thank you for your interest in joining The Danesmoor Group. We appreciate the time taken to apply and look forward to learning more about you.