Sales & Service Advisor

Summary and Purpose

We have an exciting opportunity for a proactive and highly motivated, customer focussed Sales and Service Estimator. The purpose of this role is to coordinate the customers journey from estimate through to order. The role requires an enthusiastic individual, with a ‘can do’ attitude to manage multiple customers at any one time.

Immediate priorities:

• Experience in a customer care coordinator role within a busy office environment.
• A patient and calm approach with excellent telephone manner.
• Excellent attention to detail.
• The ability to take responsibility and be accountable for your actions
• Strong organisation and administrative skills and an ability to prioritise tasks in a timely manner
• The ability to problem-solve and think on your feet
• Willing to go the extra mile for every single customer
• Self-motivated with a positive approach
• Initiate, execute and embrace new methods of work and projects
• A quick learner who’s flexible and willing to help where needed
• Ability to initiate and achieve challenging targets and work under pressure
• Able to work on own initiative and manage own workload
• Competent in using Microsoft Office
• Excellent listening, written and verbal communication and interpersonal skills
• Team player
• Experience in the management of internal stakeholder relationships

Main Responsibilities:

• Taking ownership of the estimate ensuring information is logged and the appropriate information is communicated to the appropriate stakeholders including suppliers, manufacturing, sales, installation and most importantly, our customers
• Processing estimates ensuring they are returned within PWS’s SLA
• To pro- actively follow up outstanding estimates, non spending customers to ensure that PWS are not missing any sales opportunity
• To increase customer awareness in relation to all products and PWS/supplier promotional activities.
• To deal with customers queries within a timely manner, in most instances this will be within the same day
• Ensuring internal and external stakeholders are kept up to date with the status of the estimate.
• Developing strong working relationships with internal and external customers.
• Championing change within the department to ensure we continuously improve the way we operate.

Working Hours: 08:30-17:00