Function Description
As a Warehouse Team Leader at our Newton Aycliffe location, you will play a key role in ensuring customer orders are fulfilled to the highest standards. Your responsibilities will include:
- Receiving and processing incoming orders
- Managing stock inventory and reporting shortages
- Picking and packing orders according to customer specifications
- Loading goods for dispatch
- Maintaining accurate records using our Warehouse Management System (WMS)
- Upholding health and safety regulations at all times
We’re looking for candidates with proven experience in general warehousing, familiarity with WMS platforms, and a strong understanding of health and safety practices. A commitment to delivering outstanding customer satisfaction is essential and should be reflected in everything you do as a team leader.
Summary and Purpose
Our Warehouse Team Leaders play a vital role in ensuring exceptional customer satisfaction. In this position, you’ll lead a team responsible for the fast-paced receiving, picking, and packing of products, while promoting a “right first time” approach to every task.
Key responsibilities include:
·Supervising daily warehouse operations
·Ensuring accurate and timely order fulfilment
·Maintaining precise inventory records
·Promoting a culture of quality and attention to detail
·Supporting manual handling tasks, including lifting products by hand
Full training will be provided, and while some physical work is involved, we’ll ensure you’re equipped with the skills and support needed to succeed.
Responsibilities & Key Tasks
Immediate Priorities
- Receiving & Storing Products – Unload deliveries from suppliers using manual handling equipment such as forklifts and pump trucks.
- Goods Inspection & Storage – Verify deliveries against accompanying documentation and promptly report any discrepancies.
- Order Picking – Accurately select items from shelves using handheld scanners or voice-directed systems, ensuring correct fulfilment.
- Packing Orders – Securely and precisely pack items to maintain product integrity and deliver outstanding customer quality.
Main Responsibilities:
Leadership Expectations
- Supportive Leadership – Leads with genuine care, fostering a positive and inclusive team environment.
- Ownership & Accountability – Takes full responsibility for tasks and outcomes, learns from mistakes, and ensures work is completed accurately and on time.
- Effective Communication – Communicates clearly and respectfully with team members and leaders, actively listens, and shares important information promptly.
- Proactive Problem Solving – Identifies issues early, proposes solutions, and contributes ideas to improve processes and safety.
- Adaptability – Responds calmly to changes in workload or priorities and quickly learns new systems and procedures.
- Attention to Detail – Maintains high standards of accuracy in picking, packing, and stocktaking.
- Positive Attitude – Demonstrates a can-do mindset, motivates others through encouragement, and helps build a respectful and productive workplace.
General & Task management
·Operational Support – Actively assist the supervisory team to ensure daily tasks are completed on time, in line with the picking schedule, while maintaining quality standards and adhering to health and safety protocols.
·Standard Operating Procedures – Follow SOPs and associated risk assessments for all tasks; report any deviations immediately for review.
·Goods Inward – Inspect incoming deliveries to ensure materials meet quality standards and match order specifications.
·Loading & Unloading – Safely handle products using manual handling equipment.
·Stock Organisation – Arrange inventory efficiently to support smooth operations.
·Order Fulfilment – Accurately pick, pack, and wrap items to meet customer specifications.
·Inventory Management – Replenish stock and record all movements accurately.
·Technology Use – Experience with voice picking systems or RDT devices is desirable.
·PC Skills – Use computers for paperwork creation and stock enquiries.
·General Duties – Maintain cleanliness and tidiness in the work area.
People
- Clear Communication – Actively listens and communicates information clearly and effectively.
- Teamwork – Collaborates with colleagues to achieve shared goals, offers support during busy periods, and respects the roles and contributions of others.
- Respect – Works harmoniously with individuals from diverse backgrounds, remains calm under pressure or during repetitive tasks, and maintains a positive attitude.
- Reliability – Builds trust through consistency and dependability, follows through on commitments, and supports the team reliably.
- Adaptability – Adjusts to different working styles and personalities, accepts feedback constructively, and remains flexible when priorities or procedures change
Health & Safety
- Safety Compliance – Follow all company health and safety policies, wear appropriate and well-maintained PPE, and apply safe manual handling techniques.
- Workplace Safety – Maintain clean and organised work areas, and store goods securely to prevent falls, damage, or injury.
- Equipment Use – Operate machinery only as trained, perform pre-use safety checks, and report any faults or malfunctions immediately.
- Hazard Awareness – Identify and report potential risks or unsafe conditions, log and report accidents, near misses, or injuries, and fully cooperate with investigations and follow-up actions.
General Duties
The post holder will be responsible for carrying out a range of general duties to support the smooth and efficient operation of the business. This role requires flexibility, reliability, and a proactive approach to day-to-day tasks.
