Project Coordinator

Newton Aycliffe

Overview:

Life is a fifth-generation British family business. Known for our completely personalised and fresh approach to design, we create exceptional quality kitchens for the most discerning of clients. Part of the Danesmoor Group, our roots trace back to the early 1900s. We’re proud to be part of the largest and longest established kitchen supply and manufacturing business in the UK – with unprecedented 500,000 sq.ft. in-house manufacturing premises at our headquarters. We also have the industry’s best partnerships with World leading appliance, storage, and material brands.

LIFE have an excellent opportunity for a self-motivated, experienced, customer service focused Project Co-Ordinator to manage the customer relationship from order placement to installation.

Responsibilities:

We have an exciting opportunity for a proactive and highly motivated, customer focussed Project Co-ordinator to join our growing team. The successful candidate will coordinate the customer’s journey from order placement to project closure, providing an unrivalled service experience. The role requires an enthusiastic individual, with a ‘can-do’ attitude to manage multiple projects at any one time. Our Project Coordinators are the glue that holds the process together, clearly communicating with both the customer and internal colleagues at every stage. 

1.      Taking ownership of the project ensuring information is logged and information is communicated to the appropriate stakeholders including suppliers, manufacturing, sales, installation and most importantly, our customers.

2.      Placing orders with suppliers and managing suppliers to ensure that all parts are delivered on time to meet the delivery/install date.

3.      Monitoring and managing all parts of the project frequently to identify any risks to the successful completion of the project.

4.      Liaising with all stakeholders including suppliers, manufacturing, the office function, installation managers and customers to rectify problems as they arise.

5.      Ensuring internal and external stakeholders are kept up to date with the status of the project.

6.      Working with the aftersales coordinator to resolve remedials.

7.      Managing changes to the project and ensuring that all stakeholders are aware at the earliest opportunity.

8.      Developing strong working relationships with internal and external customers.

9.      Championing change within the department to ensure we continuously improve the way we operate.

Essential Skills and Experience:

Desired Skills and Experience:

Job Type:

full-time, permanent

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