Order Processor

Newton Aycliffe

Overview:

The successful candidate will take responsibility for efficiently processing customer orders received through our electronic ordering system and manual input. This role requires a strong focus on order accuracy, and ensuring timely delivery, all while upholding our commitment to exceptional customer service.

Responsibilities:

• Order Processing

o  Receive and process customer orders promptly through EQX and manual input systems

o   Review orders for accuracy, ensuring all necessary information is captured before securing customer sign-off

o   Release orders into manufacturing after verification and approval

• Customer Liaison

o   Ensure all orders and communications are documented correctly and up to date within our systems

• Issue Resolution

o   Maintain a proactive approach to problem-solving, ensuring that customer needs are met to support business objectives

Essential Skills and Experience:

• Previous experience in order processing or sales support, preferably within a manufacturing or retail environment
• Proficiency in data entry and usage of ERP systems
• Demonstrates a positive ‘can do’ attitude
• Has a calm and measured approach
• Open-minded approach to learning and development
• Strong attention to detail with the ability to multitask and prioritise work effectively
• Excellent communication and interpersonal skills, capable of building rapport with internal teams
• Problem-solving mindset with a commitment to customer satisfaction and strong time management skills
• Eager to deliver solutions to the customer
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Able to organise data and maintain database records
• Resilient, driven and adaptable

Desired Skills and Experience:

• Previous experience of Complete kitchens is desirable but not essential as training will be provided

Job Type:

full-time, permanent